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We pride ourselves on suppling the highest level of customers service. But don’t take our word for it, see what our customers say:


“My enquiry was only small (but a tricky part to find and extremely critical for my customer’s production line) but was handled excellently by Business Development Manager, Jeremy Denton, who kept me updated at every possible avenue and eventually found the parts for me. Once found, the transaction through to delivery was handled very smoothly and professionally. Communication from Customer Service was excellent.”

ELR (East Lancashire Refrigeration Ltd.)


“My rep from Medline Scientific was very approachable, communicative and understanding of my laboratory consumable requests. I purchased a number of items from the company and am very satisifed with the quality of each product and they offer excellent value for money. Will continue to be a customer and would be happy to purchase from them again in the future”.

Caroline, Postdoc, UCL


We have been extremely pleased with the service from Medline. They have always met our requirements and constantly deliver to our tight deadlines! The team are highly knowledgeable and always exceed what is expected.”

Nikki, Perfectus Biomed


“I received my order very promptly and within 24 hours of using the RBS HDS 15 Hand Wash, I have happy hands again.”

Julia Shearn, Massage Therapist


“I’d like to thank Medline for their quick service regarding the freezer I urgently needed. It is fantastic and meets our needs perfectly. Thank you for your help.”

Sarah Davis, Mortuary Manager, Birmingham Women’s Hospital


“Since switching to sourcing our equipment from Medline, we have been delighted with your products and service. Apart from Medline’s competitive prices, we have found your quick delivery times most remarkable.”

Richard Palmer BSc(Chem.) MRSC, Director, Spa Plating Ltd


“We needed a new autoclave and were struggling to source a product very close to the one we were replacing. Medline website displayed all the information we needed, they were quick to send us their quote.
Purchase was easy and trouble free. Installation went perfectly and all lockdown procedures were followed, that were sent on by Medline in advance to the company installing.

All in all excellent service and the autoclave is exactly what we needed for our process. We couldn’t be happier.”

Heather Denton, Pathway Intermediates


“I am very grateful to you who have helped during the process of ordering my goods at Medline until they arrived in Indonesia in good condition.
Your service is very satisfying, and you are very friendly also patiently. On another occasion, if I want to ask questions or order another Medline product, I will contact you. Thanks again for your time, attention, and your support.”

Steffi Theresia, PT. Globalindo Reksa Utama


“I would like to give credit to our Territory Manager for his continuous support during our recent purchase of a floor-standing incubator shaker. He was very prompt with his tasks and always gave me feedback on time. Also, very importantly, he was keen to troubleshoot and provide solutions when problems appeared. I would like to stress, that we are very satisfied with Ali’s contribution and continuous help to ensure the shaker is in our lab on time and in perfect working order..”

Mike, Betatec Hop Products


“I would like to say a massive thank you. Your team has made it very easy to work together over the years: the products are extremely good and very competitively priced; service is quick; and we’re always kept well informed. Even during Covid and the recent tough economic climate, you’ve continued to deliver great service. Your Operations Manager is knowledgeable and always happy to help us resolve any problems that arise. Thanks for your outstanding services you have provided over many years.”

Hilary Butt, Divisional Support Administrator,
Unscheduled Care Division
Great Western Hospital Foundation Trust


“We’d like to thank Jon for his exemplary service, a truly exceptional example of what it is to look after your customers. Nothing is too much trouble, he goes above and beyond and we know we can rely on him. We have a number of great relationships with our suppliers and engineers, however Jon particularly stands out for his ‘can-do’ positive attitude, excellent communication, knowledge, competence and willingness to help. We feel more comfortable and confident in the service we provide for our customers as Jon is looking after us. We would not hesitate to recommend Jon to others (and have done so!) and look forward to working together long into the future.”

Dr C Litchfield, Laboratory Manager, The BioHub
University of Birmingham Enterprise Ltd