When you invest in laboratory equipment from Medline Scientific, you expect many trouble-free years of use. To ensure you experience this, we have tailored our UK support services so that in the unlikely event of a breakdown or downtime we are ready to respond quickly and effectively.
Our annual service agreements provide you with the peace-of-mind that you are protected in the event that something should go wrong (as your system passes from its manufacturer’s warranty period). We currently offer 2 UK packages across our range of equipment.
Bronze Service
- Time specific 10 day turnaround – return to base only.
- For equipment that is not mission-critical, but will cause operational problems in the event of prolonged product failure.
- The BRONZE annual cover solution provides you with cover for: Shipping & Packaging, Collection & Return to site costs in the event of failure, repair and all parts and labour (1 & 3).
Gold Service
- Time specific 2 day turnaround – on-site repair.
- For equipment that is either mission-critical or will cause severe operational problems in the event of prolonged product failure.
- The GOLD annual cover solution provides you with cover for on-site repair within the UK mainland, 1 preventative service visit per annum (Additional charge of £0.30/mile applies), and all parts and labour (2 & 3).
- Please click here to request further information or a sales discussion about your service requirements
Important Notes
- Within BRONZE cover the term “all parts & labour” during normal working hours (Monday to Thursday 09.00am ~ 17.30pm and Friday 09.00am ~ 16.30pm), refers to spare parts required for the repair/exchange of an integral item that has failed and does not include consumables, failure through fair wear and tear or any item damaged through neglect or misuse.
- Within GOLD cover the term “all parts & on-site labour” during normal working hours (Monday to Thursday 09.00am ~ 17.30pm and Friday 09.00am ~ 16.30pm), refers to spare parts required for the repair/exchange of an integral item that has failed and does not include consumables, failure through fair wear and tear or any item damaged through neglect or misuse.
- Non-supported scenarios may incur parts & labour costs; however, a full quotation will be provided prior to the commencement of repairs.